Category Archives: Facebook

What I Learned on My Facebook Vacation

It’s back to school time and I’m not sure if kids are writing about what they did on summer vacation any more.  Largely because they already told those stories on Facebook, Twitter and other platforms.  But I’d like to share what I learned on my Facebook vacation.  

Er…make that vacation from Facebook.   Since I spend so much of my time advising clients about Social Media — some who still won’t buy into it — I decided to step back.

A big step back.  I decided to de-activate my account, so there would be no temptation  (yes, de-activate is the official Facebook word for shutting down  your account.  It allows you to re-activate without loss of everything you’ve been posting for years.  If you don’t want to go back to Facebook, you delete your account – so there’s no fear of what happens to your information.)  My experience reinforced much of what I knew, but here’s my top 5 insights, after being MIA — which may apply to brands and consumers alike:

1.  All your “friends” fit Facebook user profiles.  To me, there are roughly 6 user profiles:

a.  Addict:  on constantly via phone, computer, etc.

b.  Night Trains:  Have to check their Facebook pages each evening and often post into the wee hours

c.  Sneak Peeks:  Try to catch a minute to see what’s new at work, at home – but never really follow anything in-depth

d.  Weekend Warriors:  Catch up on everything over the weekend

e.  Small Circle of Friends:  Don’t have a lot of Facebook friends, so are committed to them.  May not be on often, but know what’s going on

f.  Don’t Leave Me Out:  People who don’t want to be on Facebook, but have an account that they barely check, just to say they’re on

Addicts, Night Trains, Weekend Warriors and Small Circles are the folks who notice you’re not on Facebook.  The rest have no clue you de-activated.

2.  Influencers truly are important.  Yes, the people you really follow on Facebook are your influencers.  You care what they think about and are doing.  They’re the people who are important to brands, for good reason.   I missed who influences me.  Those I influence missed me.

3.  Facebook etiquette should be revisited.  This occurred to me when I returned.  Some posts were jarring after time away.  Some people have lost perspective of how their posts affect their reputations.   I’m going to remind myself to screen my content.  I’m afraid the Presidential election is going to bring some of people to new lows.

4.  We should all be reminded to take security measures.  So many people sign up for Facebook and never think twice about how safe it is.   I tout security, but trust my “friends” to post wisely.  Some haven’t.  In fact, that’s one of the reasons I decided to step back.  I wasn’t sure I wanted the added layer of some of the security steps, but decided it’s worth it.

5.  It’s still all about relationships.  Whether it’s your cousin, friend, work colleague, favorite brand — Facebook is all about maintaining relationships.  It’s my easiest way to track friends all over the world.   Whatever your Facebook style – stay in touch with your network!

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Remember: Engagement Means More Than ‘Like” On Your Facebook Page

Facebook’s new measurement metric, “People Talking About,” is just what the doctored ordered for Brands to understand that “Like” is one thing and engaging with consumers, another.  People Talking About measures user activity on the Brand’s Facebook page, including posts, comments, Likes, mentions, shares, etc.   Take a look at Mashable’s update on the top 10 brands by Likes and the top 10 by People Talking About:  
http://on.mash.to/qBSIit
.

The lists are similar, but the key to remember is that Like is not enough.  I may Like a brand, but not really want to hear another word from them or bother to check their Facebook page.  But, create some content to engage me and you may have me hooked.

Clearly, consumers are loyalists if they Like your brand.  But they love your brand if they interact with you.  How do you do achieve that?  Starbucks — No. 1 on the Talking About top 10 — is clearly focused on a number of ways to engage and learn from consumers.  They offer videos to watch (and comment on); discussions on Starbucks offerings — encouraging consumers to give them ideas; friend activity so loyalists can brag about their Starbucks experiences; and currently feature pumpkin pictures to promote their pumpkin spice latte (incorporating sharing photos via Instagram).

Victoria’s Secret may be lower on the Likes totem poll, but is No. 3 on the Talking About scale.  VS offers the usual wall banter, plus polls, contests, gift cards and wallpaper.  The wallpaper is a simple, sexy incentive to drive a lot of activity.

Skittles is another brand pushing for daily interaction.  They feature a “Rainbro of the Week” contest where consumers can feature photos.  Skittles conducts polls and posts entertaining videos.  And what they do extremely well is simply post statements to see if consumers like or offer comments to capture the Skittles personality.  For example, a recent Skittle post was:  ”I’m making a horror movie about a world without Skittles.  What should I call it?”  Those two sentences garnered 9,225 Likes and, more importantly, caused 10,919 Facebook users to comment.

Doesn’t that motivate you to crank up the activities on your brand’s Facebook page?

 

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Wondering What Google+ Is All About?

Yes, we all face that mash up – if you will – when getting-the-work-done collides with getting a blog post done!

So, I’m deferring to The Wall Street Journal to cover for me!  Here’s a good piece on the differences between Facebook and Google+, if you haven’t been invited to analyze this yourself:


http://online.wsj.com/video/digits-is-google-all-it-cracked-up-to-be/77DB2348-89EF-4F3A-AB27-C5F9A4C7B39C.html

Next time, we’ll talk about what that may mean to to marketers when they have to cover both Facebook and Google consumers.  [Unless you'd like to talk about Derek Jeter's record on Saturday, with five hits!  It was wonderful to be at Yankee Stadium for that historic event!]

 

 

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Filed under Facebook, Google

Get local customers excited about your product

I was about to write my weekly post about Social Media, when I saw this video coverage on Social Media Examiner.  Watch the video — smart advice, without having to read through one of my posts!


http://www.socialmediaexaminer.com/how-to-turn-your-local-customers-into-raving-fans/

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Filed under Facebook, FourSquare, Social Media, Twitter

4 Media (Social & Traditional) Things to Remember

It’s been a busy week of news and business.  It’s always good to take a moment and think about what you can learn from it.  Or, better yet, how it reinforces what you already know.  Here’s four I can share — what about you?

1.  Celebrities still rule.  As much as corporations are trying to steer away from using celebs as spokespeople — the average person still pays attention to the celeb.  Especially online.  Celebrities are aspirational in a tough world right now.  And, if you look at the online records broken (streaming and others) by the marriage of Prince William and Kate today — you could say they’re “hopes-perational.”  Many people still believe in the fairy tale…and hope they live happily ever after.

2.  If you build it; they will come.  But not instantly.  As much as the world tuned in via their computers to watch the royal wedding; many are not sure how Social Media works.  Yes, they can talk a good game,  throwing out phrases like:  did you see that YouTube video that’s gone over-the-top viral this week?  Sounds like success, but not every video is a viral homerun (in fact, the average YouTube video gets about 12 views).  And an overnight viral phenomenon is rare.  You need a strong campaign to push it through.  Be strategic, then patient.

3.  The Social Media Fab 4 aren’t for everyone.  Facebook, LinkedIn, Twitter and YouTube are on everyone’s minds.  And all four can play a role in your business.  But small business should choose wisely, since it takes a lot of push-pull of other activity to drive consumers to you.  Evaluate the right strategies for your budget.  Don’t be pushed into something you can’t keep up with — or consumers will see that right away and it will become a negative for you.

4.  Email is still king (queen?) for women.  As much as the world is now  smaller because we’re all connected on Facebook and other social networking sites, women — and Mom’s in particular — still rely on their own circles via email.  So even if buying an email list sounds antiquated — it isn’t.  It’s a direct line to Mom.

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Filed under Advertising, Facebook, Public Relations, Social Media

More Than Half of Americans Are on Facebook — So Use It!

Last week Biz Report announced more than half of Americans over the age of 12 have a profile on Facebook. This comes from a study due out this month, “Dial 2011: Navigating Digital Platforms” by Arbitron and Edison Research.

Everyone recognizes the amazing power in those numbers…if you use Facebook correctly.

A few tips to build your brand:

A Facebook ad is surprisingly inexpensive — try one. And often those ads are what prompt a consumer to go to their favorite brands and click the “Like” button. People don’t get on Facebook everyday with the intention to find their favorite brands. But once they’re in the experience, they don’t mind being reminded that you’re there too.
Think about adding to your brand page on weekends. Many Facebookers are finally getting time to read and write on the weekends. Recent news on their walls gets the most attention.
Make visitors to your page welcome. Many brands have joined Facebook to have a conversation with their consumers, but they don’t converse. Instead, they just post announcements. Invite your consumers to share their thoughts — whether it’s about your product, a new promotion or ad. You’ll find they have some good insight to share!

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Filed under brands, Facebook